1. A product can be exchanged or refunded within 15 days of pick-up. It cannot be refunded or exchanged in the event of one of the following:
ㆍThe product damaged or lost due to a reason for which the customer is responsible (excluding damage of packaging for the purpose of verifying what is inside).
ㆍThe product’s value decreased significantly due to its use or partial consumption by the customer.
ㆍThe product’s value decreased to the point that it cannot be re-sold (due to passage of time).
ㆍPackaging been damaged for a duplicate product.

ㆍIn the case of set products, partial cancellation/return is not available. If you wish to cancel or return your purchase, you must cancel/return the entire set.
ㆍClearance (cosmetics with an imminent expiration date) In accordance with Article 17(2) of the Electronic Commerce Act Please be careful when purchasing as a refund may not be possible.
2. If the product does not appear as it was advertised or contracted, it can be exchanged or refunded within three months of the date it was received (within 30 days of the date the customer was made aware or could have been aware of such discrepancy).


3. The procedure for exchanging or refunding a duty free item adheres to all relevant tariff laws.

ㆍTo exchange duty free purchases, please place and pick up orders again after refunds have been processed.
ㆍPrice of the item to be exchanged or refunded is $800 or more: can be exchanged or refunded by sending a request via international mail or reporting the product at customs when re-entering the country
ㆍItem to be exchanged or refunded is $800 or less: can be exchanged or refunded without the need for reporting or processing of the product or sending a request via international mail
ㆍThe exchanged product must be re-purchased via the standard duty free purchasing procedure and picked up at the relevant pick-up location.


4. Refunds are made to the mode of payment used at purchase.
    The refunded amount will, in the event of one of the following, be sent to the bank account registered under the name of the individual leaving the country that was listed when applying for cancellation.
ㆍCancelled the month after payment via small-scale mobile payment
ㆍCancelled 30 days after payment via bankbook-free wire transfer

5. It is the responsibility of the customer to pay any costs incurred by returning a product for a reason other than a malfunction or manufacturer’s error (change of mind, etc.).
   (Customers who reside in Seoul or Gyeonggi-do may not send the product via postal mail. They must bring it to the store from which it was purchased in person.)

6. To return an online-exclusive product after having picked it up, please contact Customer Service.

※ Please submit inquiries through the “1:1 Inquiry” window outside of working hours.
    Customer Service, HDDFS: 02-2163-6215