FAQ TOP 10

Q.What is the definition of “H.Point member?”

Please refer to the following link for information about the services provided to H.Point members.
Go to use of H.Points.

Q.When can I start purchasing duty free goods?

Available to purchase it starting 90 days before your departure date.

*In the case of on-site delivery of domestic products by foreigners, you can purchase them 60 days before the departure date.
If your departure date has not yet been confirmed or you do not plan to leave the country, you cannot make purchases.
Please keep this in mind.

Q.How can I use M points from my Hyundai credit card

M points may be used for up to 10% of a payment of at least KRW 300,000. This is a benefit that is provided for Hyundai credit card holders only.

Q.How to earn and use H.Points?

1) How to Earn H.Points
ㆍWhen you purchase products, H.Point will be automatically credited at 0.2% of the actual payment amount.
ㆍOnline: Log in as an H.Point member and complete your payment. Points will be credited within 2 business days after product pickup.
ㆍOffline: Present your H.Point barcode at checkout. Points will be credited instantly to your account.
ㆍPoints are valid for 5 years, starting from the month they are credited

 

2) How to Use H.Points
ㆍPoints can be used once your H.Point reaches 100 points or more.
ㆍPoints can be redeemed starting from 1 point, and will be deducted based on the actual amount used.
ㆍOn the order page, select “Partner Points” to apply your points

Q.Can I re-register for membership after withdrawing?

Yes.

Q.I can’t see one of my coupons in the “Payment” section.

As coupons cannot be used for a product that is already applied with a discount of 30% or more or is of a certain brand, if you are purchasing such a product, your coupons will not appear in the “Payment” section.

Q.My departure date was changed. Can I change the departure date registered on my account?

You can change your departure date by submitting a request to the 1:1 Inquiry or contacting Customer Service (02.2163-6215).

※Departure date cannot be changed from 180 days after the date of initial purchase
※Departure date cannot be changed from 90 days after submission of departure date change request

Q.The product I ordered appears as “Being prepared.” Will I be able to pick it up?

Products appear as “Being prepared” until they arrive at the pick-up location.
Generally, products reach their respective pick-up location by two to three hours before the customer’s departure. If you made your purchase according to the standard procedure, you will be able to pick it up on the day of departure.

Q.My departure information has changed. How does this affect pick-up?

If your departure information has changed, you can notify Customer Service (02.2163-6215) of such change up to three days before departure to receive your purchase.

*If your departure information changed less than three days before departure, you may not be able to pick up your purchase.

Q.How do I cancel an order before picking it up?

Pre-pick-up cancellations can be done via HDDFS’ website or Customer Service (02.2163-6215).

If the order’s status is “Order completed,” it can be cancelled immediately. However, if the order’s status is “Being prepared” or “At pick-up location,” you must contact Customer Service to receive instructions on how to cancel it.

Please note that cancellations can be done only per order number. If you want to cancel only one item, you must cancel the entire order and then re-order the remaining items.