Total: 62 cases

1Order/ paymentQuestionWhen can I start purchasing duty free goods?

Reply

Offline stores can be purchased 90 days before departure, and Internet duty-free shops can be purchased 60 days before departure.

*In the case of on-site delivery of domestic products by foreigners, you can purchase them 60 days before the departure date.
If your departure date has not yet been confirmed or you do not plan to leave the country, you cannot make purchases.
Please keep this in mind.

2Order/ paymentQuestionHow can I use M points from my Hyundai credit card

ReplyM points may be used for up to 10% of a payment of at least KRW 300,000. This is a benefit that is provided for Hyundai credit card holders only.

3H.POINTQuestionHow can I convert to H.Point membership?

Reply

There are three ways to convert to H.Point membership.

1)An H.Point member who wishes to apply for HDDFS Online membership

→After going to “My Hyundai > Basic Information Management > Member,” click on “Convert to H.Point membership.”

 Click the “H.Point membership” button on the application page and follow the application process. (Pop-up screen saying “You are an H.Point member. Would you like to convert?” will appear.)


2)An individual who is not an H.Point member and wishes to apply for HDDFS Online membership
→ Click the H.Point membership button on the application page and follow the application process.


3)An offline member of HDDFS who does not have HDDFS Online membership
→ Click the H.Point membership button on the application page and follow the application process.


Those who fall under one of the above cases will be able to receive the benefits that are provided to H.Point members. If you do not want H.Point benefits, you can undergo the simplified application process to receive both offline membership for HDDFS and HDDFS Online membership.

If you have any questions, please contact Customer Service.

Customer Service (02.2163-6215)

4H.POINTQuestionCan I accumulate and use H.Points when making my order?

ReplyYou can accumulate and/or use H.Points when purchasing from HDDFS Online.

Please note that 0.2% of your purchase amount is accumulated as H.Points. If you wish to use your H.Points, you must have at least 100 points

*As of November 2021, overseas Korean residents and non-Korean citizens can use but not accumulate H.Points.

5H.POINTQuestionWhat is the definition of “H.Point member?”

ReplyPlease refer to the following link for information about the services provided to H.Point members.
Go to use of H.Points.

6Member/ membershipQuestionI am no longer an HDDFS member. Can I receive a refund for or exchange my purchase?

ReplyOnce you withdraw your HDDFS membership, according to internal policy, your personal information is destroyed. Please note that you cannot exchange or receive a refund for a purchase that has been picked up.

7Member/ membershipQuestionWhat is the definition of “bulk purchaser?”

ReplyA bulk purchaser is a customer who purchases more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items.

8Member/ membershipQuestionWhat items can I purchase in large (bulk) quantities?

ReplyBulk purchases can be made only by non-Korean citizens who are regular (not temporary) employees of companies that specialize in bulk purchases. In this case, the following can be purchased in bulk.

-Product type: carryover or inventory items only

1)Carryover: expired products, seasonal goods, etc.

2)Inventory: products that have been in Korea for over a certain period of time since being imported by a bonded goods seller

-If you purchase more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items, you will be regarded as a bulk purchaser. In this case, you may have to comply with purchase requirements that are different from those applied to regular customers.

9Member/ membershipQuestionIs my personal information being adequately protected?

ReplyThe information provided by customers during the membership application process is thoroughly protected according to strict standards. You can rest assured that your information is safe.

HDDFS uses a cutting-edge security system and keeps the number of personnel who handle personal information to a minimum.

10Member/ membershipQuestionCan I re-register for membership after withdrawing?

ReplyYes.