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FAQ
Total: 12 cases
- 1Mileage / couponsQuestionIn what order is mileage used/applied?
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ReplyMileage provided by an event(s) is applied first from the customer’s total of currently-usable mileage. Afterward, mileage is applied in descending order of validity period.
- 2Mileage / couponsQuestionAre there brands that don’t accept coupons?
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ReplySome brands, according to their respective policies, do not accept coupons.
Coupons are also not permitted for products purchased under a time sale, discounted at 30% or higher, with a flat price, in certain product categories (electronics), or from some brands.
If a coupon can be used for a product, a coupon-shaped icon will appear in the upper left-hand corner.
If multiple products are purchased at once, coupon eligibility will be determined according to the total value of coupon-applicable products. - 3Mileage / couponsQuestionCan I withdraw mileage in cash?
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ReplyMileage cannot be refunded in cash. If you cancel a purchase, any mileage used for that purchase will be returned to you as mileage. (Only mileage that was valid at the time of use will be restored.)
- 4Mileage / couponsQuestionThe maximum amount of mileage I’m eligible to use is different today from what it was yesterday. Why?
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ReplyThe maximum amount of mileage a customer can use is determined after the day’s exchange rate is applied to the product’s price.
Depending on the policy of HDDFS Online or the respective brand, the proportion of a purchase amount that can be paid using mileage may vary. Some brands do not permit the use of mileage. - 5Mileage / couponsQuestionCan I use two downloaded coupons at the same time?
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ReplyOnly one coupon can be used per order or per product. (There is no limit on coupon use in the event of multiple orders.)
- 6Mileage / couponsQuestionI can’t see one of my coupons in the “Payment” section.
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ReplyAs coupons cannot be used for a product that is already applied with a discount of 30% or more or is of a certain brand, if you are purchasing such a product, your coupons will not appear in the “Payment” section.
- 7Mileage / couponsQuestionCan I use a coupon and mileage simultaneously?
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ReplyYes. Please note that coupons cannot be used for a product that is already applied with a discount of 30% or more (after having applied mileage) or for certain brands.
- 8Mileage / couponsQuestionWhere should I go to download coupons?
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ReplyCoupons that can be used for a purchase will be automatically made visible in the “Payment” section. Coupons that need to be downloaded can be downloaded from the respective event’s page.
- 9Mileage / couponsQuestionWhat is “immediately-usable mileage?”
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ReplyAs the name suggests, immediately-usable mileage can be used for the purchase being made. If you do not wish to use mileage immediately, you can save it for later use.
- 10Mileage / couponsQuestionIs mileage accrued even if I purchase from an offline HDDFS store?
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ReplyMileage is not issued for offline purchases.
Mileage is operated solely by HDDFS Online.