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1:1 Inquiry (Non-Member)

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1:1 Inquiry (Non-member)

If you are an HDDFS member, please make your inquiry after logging in to ensure efficient processing.

A notification will be sent to you (via text message or email) once the answer to your inquiry is posted online.
※If you do not enter a mobile phone number, you will be unable to receive an SMS notification or explanatory phone call regarding the answer to your inquiry.
Incorrect entry of the mobile phone number or email address to which you wish to receive the answer may result in failure to receive such answer. Therefore, please make sure to enter your contact information accurately.
A high volume of inquiries may result in a delay in the processing of your inquiry.

1:1 Inquiry

Branch*

Type of inquiry*

Name*

Passport Number

Title*

Content*

Upload image

* Acceptable file format: up to 5MB / JPG, PNG, GIF
* Image files only

Collection & Use of Unique Identifying Information (Required)

고유식별 수집항목 정보
Information collected	Purpose of collection/use	Period retained/used
Passport number	To provide membership services, confirm identity for purchase processing, and carry out passport information revision services and respond adequately to customer requests for confirmation of such revisions	Until membership is withdrawn or the purpose for which personal information was collected and used is fulfilled (in the event that information is required by Korean law to be retained for a certain period of time, until such period expires)

Collection & Use of Unique Identifying Information (full text)

※ You have the right to refuse to consent to the collection and use of unique identifying information. If you refuse, you will not be permitted to revise your passport details by submitting a copy of your passport.

Collection & Use of Personal Information (Required)

개인정보의 수집 정보
Information collected	Purpose of collection/use	Period retained/used
Copy of passport page (photo, name, nationality, date of birth, gender, date issued, expiration date)	To provide membership services, confirm identity for purchase processing, and carry out passport information revision services and respond adequately to customer requests for confirmation of such revisions	Destroyed within 30 days of date of passport information revision

Collection & Use of Personal Information (full text)

※ You have the right to refuse to consent to the collection and use of personal information. If you refuse, you will not be permitted to revise your passport details by submitting a copy of your passport.

Reply notification*

Email SMS

Phone

Consent to collection and use of personal information/uniquely-identifying information (required)

Consent to collection and use of personal information/uniquely-identifying information (required)
Collected items of personal information [(*required) name and branch of purchase, mobile phone number, email address] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

Consent to collection and use of personal information/uniquely-identifying information (optional)

Consent to collection and use of personal information/uniquely-identifying information (optional)
Collected items of personal information [(optional) order no., attachments] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※ Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

Additional consent to collection of uniquely-identifying information (optional)

Additional consent to collection of uniquely-identifying information (optional)
Collected items [(optional) passport number] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※If you do not consent to the collection of uniquely-identifying information, your passport number will not be saved. You also may be unable to receive consultation services.