1:1 Inquiry

Branch*	Select branch HDDFS Online Trade Center branch Dongdaemun branch Incheon Int'l Airport branch
Type of inquiry*	Select inquiry type Members Order/payment Exchange/refund/cancellation Change departure information Product/brand H.Point/mileage/coupon Event Complaint/suggestion Request/compliment Passport Info Update Request Other
Product information	Product search
Reason for cancellation*	Change order history Cancellation of departure plans Product not picked up Change of mind Cancellation due to sold-out Bankbook-free transfer refund Credit card cancellation/refund Mobile payment cancellation/refund Others If you do not have an order history, please select “Inquiry type: other”.
Order no.
Name*
Passport Number
Title*
Content*
Upload image	Delete Delete Delete Delete Delete Upload * Acceptable file format: up to 5MB / JPG, PNG, GIF * Image files only Collection & Use of Unique Identifying Information (Required) 고유식별 수집항목 정보 Information collected Purpose of collection/use Period retained/used Passport number To provide membership services, confirm identity for purchase processing, and carry out passport information revision services and respond adequately to customer requests for confirmation of such revisions Until membership is withdrawn or the purpose for which personal information was collected and used is fulfilled (in the event that information is required by Korean law to be retained for a certain period of time, until such period expires) Collection & Use of Unique Identifying Information (full text) ※ You have the right to refuse to consent to the collection and use of unique identifying information. If you refuse, you will not be permitted to revise your passport details by submitting a copy of your passport. Collection & Use of Personal Information (Required) 개인정보의 수집 정보 Information collected Purpose of collection/use Period retained/used Copy of passport page (photo, name, nationality, date of birth, gender, date issued, expiration date) To provide membership services, confirm identity for purchase processing, and carry out passport information revision services and respond adequately to customer requests for confirmation of such revisions Destroyed within 30 days of date of passport information revision Collection & Use of Personal Information (full text) ※ You have the right to refuse to consent to the collection and use of personal information.  If you refuse, you will not be permitted to revise your passport details by submitting a copy of your passport.
Reply notification*	Email
Email	@ Select naver.com hanmail.net gmail.com nate.com hotmail.com daum.net yahoo.com icloud.com Enter directly

Consent to collection and use of personal information/uniquely-identifying information (required)

※Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

Consent to collection and use of personal information/uniquely-identifying information (optional)

※ Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

Additional consent to collection of uniquely-identifying information (optional)

※If you do not consent to the collection of uniquely-identifying information, your passport number will not be saved. You also may be unable to receive consultation services.