Customer Service

1:1 Inquiry (Non-member)

  • If you are an HDDFS member, please make your inquiry after logging in to ensure efficient processing.
  • A notification will be sent to you (via text message or email) once the answer to your inquiry is posted online.
    ※If you do not enter a mobile phone number, you will be unable to receive an SMS notification or explanatory phone call regarding the answer to your inquiry.
  • Incorrect entry of the mobile phone number or email address to which you wish to receive the answer may result in failure to receive such answer. Therefore, please make sure to enter your contact information accurately.
  • A high volume of inquiries may result in a delay in the processing of your inquiry.
1:1 Inquiry
Branch*
Type of inquiry*
Name*
Passport Number
Title*
Content*
Upload image
Preview

* Acceptable file format: up to 5MB / JPG, PNG, GIF
* Image files only
Reply notification*
Email @
Phone

  • Consent to collection and use of personal information/uniquely-identifying information (required)
  • Collected items of personal information [(*required) name and branch of purchase, mobile phone number, email address] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

  • Consent to collection and use of personal information/uniquely-identifying information (optional)
  • Collected items of personal information [(optional) order no., attachments] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※ Please note that you have the right to refuse to consent to the collection and use of your personal information. If you refuse to provide such consent, you may be unable to receive consultation services.

  • Additional consent to collection of uniquely-identifying information (optional)
  • Collected items [(optional) passport number] are used solely to process requests and/or complaints. In accordance with relevant laws, all collected information is deleted after a retention period of three years.

※If you do not consent to the collection of uniquely-identifying information, your passport number will not be saved. You also may be unable to receive consultation services.