Total: 5 cases

1Product/ brandQuestionWhat is a parallel import product?

Reply)A parallel import product is a genuine good (product whose trademark has been applied by an individual who holds the legal right to use such trademark in a foreign country) that is manufactured/distributed by an overseas trademark owner and has been imported by a third party who is not a domestic trademark owner for the purpose of selling it (Electrical Appliances and Consumer Products Safety Control Act).

2Product/ brandQuestionThe price tag of the parallel import product I purchased is partially cut. Why?

ReplyMost parallel import products have part of their price tag (or barcode) cut off.
The cut is made before the product is exported as a protective measure by the manufacturer to protect sales information. The fact that the price tag has been cut is unrelated to the product’s authenticity. It is standard procedure for all parallel imports.
There is nothing wrong with such cutting, either legally or in terms of quality, and therefore nothing for the customer to worry about.

3Product/ brandQuestionAre product discounts the same for online and offline stores?

ReplyIn general, product discount rates per membership level are the same for online and offline stores.

*Event discounts may be applied differently depending on purchase amount

4Product/ brandQuestionWhat requirement(s) do I have to fulfill to receive a complimentary gift?

ReplyComplimentary gifts are given only to HDDFS Online members. Non-members are not eligible for complimentary gifts.
Complimentary gifts are provided for purchase amount(s) under the same order number (after applying online/coupon discount).
Complimentary gifts provided by a brand may run out early or be changed depending on the brand’s circumstances.

5Product/ brandQuestionCan I purchase a product that appears as sold-out?

ReplyA sold-out product cannot be purchased. To purchase it, the sold-out product must first be re-stocked.

You can apply for a re-stocking notification (text message) for a product you are interested in. (Notification may not be available for some products.)