Total: 11 cases

1Product pick-upQuestionMy departure date was changed. Can I change the departure date registered on my account?

ReplyYou can change your departure date by submitting a request to the 1:1 Inquiry or contacting Customer Service (02.2163-6215).

※Departure date cannot be changed from 180 days after the date of initial purchase
※Departure date cannot be changed from 60 days after submission of departure date change request

2Product pick-upQuestionCan I pick up my purchase without an exchange bill?

ReplyIf you can present your passport and boarding pass, you will be able to pick up your purchase even if you do not have the exchange bill.

3Product pick-upQuestionWhere are the pick-up locations?

ReplyFind the pick-up location that is closest to your departure gate at “Customer Service > HDDFS Shopping Guide > Pick-up Locations.”

4Product pick-upQuestionWhen can I pick up my purchase on my departure date?

ReplyCustomers are recommended to arrive at the airport one to two hours before departure so that they can pick up their purchase.

5Product pick-upQuestionI failed to pick up my purchase. What can I do?

Reply

You can cancel your order. You may re-enter your departure date only if you are planning to leave the country within the following 30 days.

If you wish to cancel, you can cancel your order on your own at “My Hyundai > Orders” or by contacting Customer Service (02.2163-6215).

Products that are not picked up are automatically canceled one month after the customer’s departure date. The coupon and/or mileage used for the purchase may not be restored.

Some brands may not allow you to pick up your purchase even if you have plans to leave the country in the following 30 days.

6Product pick-upQuestionCan I pick up a purchase when re-entering the country?

ReplyAccording to the Customs Act, pick-up locations can be used only upon departure (not re-entry).

7Product pick-upQuestionCan I pick up my purchase at dawn (very early morning)?

ReplyPick-up locations are operated according to customers’ departure times. You can pick up your purchase at any time of day.

8Product pick-upQuestionWill I be able to pick up my order if the passport number entered at the time of purchase is not the one presented at the pick-up location?

Reply

Pick-up is permitted only if the passport number provided at the time of purchase matches the one shown at the pick-up location.

If your passport number has changed because you were issued a new passport, please change it at “My Hyundai > Basic Information Management > Passport Information” or contact Customer Service (02.2163-6215).

*Passport information cannot be changed within 90 days of initial registration or a previous change.

9Product pick-upQuestionThe product I ordered appears as “Being prepared.” Will I be able to pick it up?

ReplyProducts appear as “Being prepared” until they arrive at the pick-up location.
Generally, products reach their respective pick-up location by two to three hours before the customer’s departure. If you made your purchase according to the standard procedure, you will be able to pick it up on the day of departure.

10Product pick-upQuestionMy departure information has changed. How does this affect pick-up?

Reply

If your departure information has changed, you can notify Customer Service (02.2163-6215) of such change up to three days before departure to receive your purchase.

*If your departure information changed less than three days before departure, you may not be able to pick up your purchase.