Total: 8 cases

1Exchange/ refundQuestionCan I exchange the product I picked up with one of a different size or color?

ReplyYou cannot exchange a picked-up product for one of a different size or color.

Please check the products at the pick-up location if you think there may be an issue related to size (shoes, clothing, etc.).

2Exchange/ refundQuestionI purchased a parallel import product, and I think there is something wrong with it. Can I receive after-sales service for it?

ReplyYes.
However, you must make sure to bring the warranty that was sealed and attached to the product to the store of purchase. In this case, you may receive after-sales service within six months of pick-up.
(Cannot be exchanged or refunded)

3Exchange/ refundQuestionCan I receive after-sales service for a parallel import product purchased at a duty free store at a department store?

ReplyNo. Even if the product is sold at a department store, the importer is different. You cannot receive after-sales service through an importer other than the one from which you made the purchase.

4Exchange/ refundQuestionHow can I receive a refund or exchange for a parallel import product?

Reply

Unlike a regular duty free item, a parallel import product cannot be exchanged or refunded. It can only be altered or repaired via after-sales service.

[Before pick-up]
If you would like to cancel your order, you can do so at “My Hyundai > Orders > Cancel Order” or by contacting Customer Service (02.2163-6215).

[After pick-up]
■If the product you wish to receive a refund for or exchange has a price of USD 800 or higher:

-Non-Korean citizen: cannot be refunded or exchanged

■After-sales service procedure

1)Submit an after-sales service request to the store of purchase or the brand’s call center.

2)Please make sure to bring your warranty to the store along with the product in need of after-sales service.

※Mailed products are not accepted.

*If you wish to return a duty free product that has a price of USD 800 or higher, you must follow the Customs procedure.
*After-sales service may be limited depending on the product and/or the repairs that can be made.
(changing an ornament, adjusting the length of a leather item, design change, etc.)
*After-sales service may require more than four weeks regardless of whether it was paid for or provided free of charge.

5Exchange/ refundQuestionHow can I get a receipt to receive after-sales service, etc. after picking up my product?

ReplyYou can print out a receipt for any picked-up product at “My Hyundai > Orders > Order details.”

6Exchange/ refundQuestionI cancelled my purchase. When will I be refunded?

Reply

The date on which you receive your refund may vary depending on the purchase method used.
If you do not receive your refund within seven business days of cancellation, please contact Customer Service.
HDDFS Customer Service: 02.2163-6215

7Exchange/ refundQuestionHow do I cancel an order before picking it up?

Reply

Pre-pick-up cancellations can be done via HDDFS’ website or Customer Service (02.2163-6215).

If the order’s status is “Order completed,” it can be cancelled immediately. However, if the order’s status is “Being prepared” or “At pick-up location,” you must contact Customer Service to receive instructions on how to cancel it.

Please note that cancellations can be done only per order number. If you want to cancel only one item, you must cancel the entire order and then re-order the remaining items.

8Exchange/ refundQuestionCan I exchange or receive a refund for a product after I’ve picked it up?

Reply

A refund for a product can be provided within 15 days of pick-up (excluding sunglasses brands).

Even if it is within 15 days of pick-up, you will not receive a refund in the event of the following:
1)Product’s value diminished significantly due to its use by the customer, passing of time, or consumption (in part or in full)
2)Product’s value diminished significantly due to the removal of the price tag, damage to the label or product itself, or absence of one or more components.

※If the product looks different from how it was advertised or is defective, it can be refunded or exchanged within three months of pick-up or 30 days of the date on which the customer became (or could have become) aware of such condition.

A picked-up product cannot be exchanged in person. After canceling the purchase, you must receive the new product upon re-entering the country after having departed.

Refund or exchange of products that exceed the $800 limit may only be processed if the purchasing individual returns the product(s) to customs when re-entering the country.

If you have any inquiries, please contact Customer Service (1811-6688).