Total: 11 cases

1Order/ paymentQuestionWhen can I start purchasing duty free goods?

Reply

Offline stores can be purchased 90 days before departure, and Internet duty-free shops can be purchased 60 days before departure.

*In the case of on-site delivery of domestic products by foreigners, you can purchase them 60 days before the departure date.
If your departure date has not yet been confirmed or you do not plan to leave the country, you cannot make purchases.
Please keep this in mind.

2Order/ paymentQuestionHow can I use M points from my Hyundai credit card

ReplyM points may be used for up to 10% of a payment of at least KRW 300,000. This is a benefit that is provided for Hyundai credit card holders only.

3Order/ paymentQuestionHow can I pay with a gift certificate?

ReplyOnly Hyundai Department Store gift certificates can be converted into cash points to be used toward a purchase.
For further information on how to convert gift certificates, please see “Customer Service > Shopping Benefits > Converting Gift Certificate to Cash Points.”

4Order/ paymentQuestionI will be departing from Jeju International Airport. Is there anything that I’m forbidden to purchase?

ReplyFlammable items (perfumes, batteries, cosmetics or hairspray, etc.) cannot be purchased because they are not permitted on planes headed to Jeju International Airport. We apologize for the inconvenience.

5Order/ paymentQuestionCan I get a cash receipt for a wire transfer?

ReplyTax law was amended so that, as of February 12, 2019, cash receipts cannot be issued for duty free purchases.

6Order/ paymentQuestionCan non-Koreans make duty free purchases?

ReplyAll non-Korean citizens and ethnic Koreans of foreign nationality may purchase products from HDDFS as long as their departure itinerary is confirmed and they have been issued an e-ticket for such departure.

7Order/ paymentQuestionHow are exchange rates applied?

ReplyPrices are determined according to the exchange rate for the previous day as announced by Seoul Money Brokerage.
Displayed KRW prices are based on the exchange rate for that day.
The amount to be paid (KRW) may change depending on the date of the exchange rate applied.

8Order/ paymentQuestionWhat payment methods do you accept?

ReplyHDDFS Online accepts the following payment methods: [credit card, bankbook-free wire transfer, Alipay,paypal]

9Order/ paymentQuestionHow can I check my purchase?

Reply

Purchase-related information can be viewed at “My Hyundai > Orders.”
If you have any inquiries, you can contact Customer Service (02.2163-6215).

10Order/ paymentQuestionCan I shop at Hyundai Department Store Duty Free when traveling within Korea (including Jeju-do)?

ReplyShopping at Hyundai Department Store Duty Free cannot be done by those traveling within Korea (including Jeju-do). You must be leaving the country.