Total 89 cases

31Order/ paymentQuestionWhat is the minimum age for making purchases at an offline store?

Reply

Purchases can be made by any customer regardless of age as long as they present their passport.

※ Minors cannot purchase liquor or cigarettes.

 

Only customers who are 14 years old or older can apply for membership. Customers who are 13 years old or younger can only make purchases as a non-member.

※ For HDDFS Online, individuals 13 years old or younger cannot make purchases even as non-members.

32Member/ membershipQuestionWhere are the parking lots of your offline branches located? What are the fees?

Reply

■ Trade Center

ㆍParking lot location:

　- Hyundai Department Store Trade Center parking lot (B2F-B4F)

　- First Parking Tower Samseongdong (Hyundai Department Store’s auxiliary parking lot)

ㆍParking fee:

　- KRW 1,000 per 10 minutes

ㆍNo. of free parking hours per purchase amount:

　- KRW 50,000 or more: 1 hour

　- KRW 100,000 or more: 2 hours

　- KRW 150,000 or more: 3 hours

 

■ Dongdaemun

ㆍParking lot location:

　- Doota Mall parking lot (B3F-B6F)

ㆍParking fee:

　- KRW 700 per 10 minutes

ㆍNo. of free parking hours per purchase amount:

　- $50 or more: 1 hour

　- $100 or more: 2 hours

　- $150 or more: 3 hours

 

※ Free parking hours will be calculated/issued immediately upon making a purchase at an offline store of Hyundai Department Store Duty Free Trade Center or Dongdaemun.

 

■ Incheon Int’l Airport

　No parking benefits

　For further information on parking at Incheon International Airport, please use the following link:

　https://www.airport.kr/ap_cnt/ko/tpt/parinf/parinf.do

33Member/ membershipQuestionI am no longer an HDDFS member. Can I receive a refund for or exchange my purchase?

ReplyOnce you withdraw your HDDFS membership, according to internal policy, your personal information is destroyed. Please note that you cannot exchange or receive a refund for a purchase that has been picked up.

34Member/ membershipQuestionWhat is the definition of “bulk purchaser?”

ReplyA bulk purchaser is a customer who purchases more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items.

35Member/ membershipQuestionWhat items can I purchase in large (bulk) quantities?

ReplyBulk purchases can be made only by non-Korean citizens who are regular (not temporary) employees of companies that specialize in bulk purchases. In this case, the following can be purchased in bulk.

-Product type: carryover or inventory items only

1)Carryover: expired products, seasonal goods, etc.

2)Inventory: products that have been in Korea for over a certain period of time since being imported by a bonded goods seller

-If you purchase more than 50 bottles of liquor, 50 boxes of cigarettes, 10 bags, 10 watches, or 50 cosmetic items, you will be regarded as a bulk purchaser. In this case, you may have to comply with purchase requirements that are different from those applied to regular customers.

36Member/ membershipQuestionIs my personal information being adequately protected?

ReplyThe information provided by customers during the membership application process is thoroughly protected according to strict standards. You can rest assured that your information is safe.

HDDFS uses a cutting-edge security system and keeps the number of personnel who handle personal information to a minimum.

37Member/ membershipQuestionCan I re-register for membership after withdrawing?

ReplyYes.

38Member/ membershipQuestionI don’t remember my ID or password.

ReplyYou can click the “Find ID” and/or “Find password” button on the log-in page.

39Member/ membershipQuestionCan a Korean citizen with permanent residency status overseas or a non-Korean citizen register for membership?

ReplyYes. If you are one of the above, please select the “Foreigners” option on the initial application page.

40Member/ membershipQuestionCan non-members make purchases?

ReplyYes. However, they will not be able to use membership benefits (e.g. mileage, coupons).