Total: 62 cases

31Mileage / couponsQuestionWhat is “immediately-usable mileage?”

ReplyAs the name suggests, immediately-usable mileage can be used for the purchase being made. If you do not wish to use mileage immediately, you can save it for later use.

32Mileage / couponsQuestionIs mileage accrued even if I purchase from an offline HDDFS store?

ReplyMileage is not issued for offline purchases.

Mileage is operated solely by HDDFS Online.

33Mileage / couponsQuestionHow can I know when my mileage in My Hyundai expires?

ReplyThe validity period for mileage may vary. Once the validity period is over, mileage expires automatically.

Please check the validity period of your mileage at “My Hyundai > Shopping Benefits > Mileage” and make sure to use it before it expires.

34Mileage / couponsQuestionCan I use all of my mileage at once?

ReplyMileage can be used to cover up to 30% of the total purchase amount.

Some brands, according to internal policy, may not permit the use of mileage (including mobile mileage).

35Product pick-upQuestionMy departure date was changed. Can I change the departure date registered on my account?

ReplyYou can change your departure date by submitting a request to the 1:1 Inquiry or contacting Customer Service (02.2163-6215).

※Departure date cannot be changed from 180 days after the date of initial purchase
※Departure date cannot be changed from 60 days after submission of departure date change request

36Product pick-upQuestionCan I pick up my purchase without an exchange bill?

ReplyIf you can present your passport and boarding pass, you will be able to pick up your purchase even if you do not have the exchange bill.

37Product pick-upQuestionWhere are the pick-up locations?

ReplyFind the pick-up location that is closest to your departure gate at “Customer Service > HDDFS Shopping Guide > Pick-up Locations.”

38Product pick-upQuestionWhen can I pick up my purchase on my departure date?

ReplyCustomers are recommended to arrive at the airport one to two hours before departure so that they can pick up their purchase.

39Product pick-upQuestionI failed to pick up my purchase. What can I do?

Reply

You can cancel your order. You may re-enter your departure date only if you are planning to leave the country within the following 30 days.

If you wish to cancel, you can cancel your order on your own at “My Hyundai > Orders” or by contacting Customer Service (02.2163-6215).

Products that are not picked up are automatically canceled one month after the customer’s departure date. The coupon and/or mileage used for the purchase may not be restored.

Some brands may not allow you to pick up your purchase even if you have plans to leave the country in the following 30 days.

40Product pick-upQuestionCan I pick up a purchase when re-entering the country?

ReplyAccording to the Customs Act, pick-up locations can be used only upon departure (not re-entry).