Total: 62 cases

41Product pick-upQuestionCan I pick up my purchase at dawn (very early morning)?

ReplyPick-up locations are operated according to customers’ departure times. You can pick up your purchase at any time of day.

42Product pick-upQuestionWill I be able to pick up my order if the passport number entered at the time of purchase is not the one presented at the pick-up location?

Reply

Pick-up is permitted only if the passport number provided at the time of purchase matches the one shown at the pick-up location.

If your passport number has changed because you were issued a new passport, please change it at “My Hyundai > Basic Information Management > Passport Information” or contact Customer Service (02.2163-6215).

*Passport information cannot be changed within 90 days of initial registration or a previous change.

43Product pick-upQuestionThe product I ordered appears as “Being prepared.” Will I be able to pick it up?

ReplyProducts appear as “Being prepared” until they arrive at the pick-up location.
Generally, products reach their respective pick-up location by two to three hours before the customer’s departure. If you made your purchase according to the standard procedure, you will be able to pick it up on the day of departure.

44Product pick-upQuestionMy departure information has changed. How does this affect pick-up?

Reply

If your departure information has changed, you can notify Customer Service (02.2163-6215) of such change up to three days before departure to receive your purchase.

*If your departure information changed less than three days before departure, you may not be able to pick up your purchase.

45Product pick-upQuestionHow do I pick up a product?

ReplyPurchases can be picked up on the date of departure at the HDDFS pick-up location of the respective airport or passenger ship.
When you go to the pick-up location, you must bring your passport and boarding pass (for plane or ship) with you

46Exchange/ refundQuestionCan I exchange the product I picked up with one of a different size or color?

ReplyYou cannot exchange a picked-up product for one of a different size or color.

Please check the products at the pick-up location if you think there may be an issue related to size (shoes, clothing, etc.).

47Exchange/ refundQuestionI purchased a parallel import product, and I think there is something wrong with it. Can I receive after-sales service for it?

ReplyYes.
However, you must make sure to bring the warranty that was sealed and attached to the product to the store of purchase. In this case, you may receive after-sales service within six months of pick-up.
(Cannot be exchanged or refunded)

48Exchange/ refundQuestionCan I receive after-sales service for a parallel import product purchased at a duty free store at a department store?

ReplyNo. Even if the product is sold at a department store, the importer is different. You cannot receive after-sales service through an importer other than the one from which you made the purchase.

49Exchange/ refundQuestionHow can I receive a refund or exchange for a parallel import product?

Reply

Unlike a regular duty free item, a parallel import product cannot be exchanged or refunded. It can only be altered or repaired via after-sales service.

[Before pick-up]
If you would like to cancel your order, you can do so at “My Hyundai > Orders > Cancel Order” or by contacting Customer Service (02.2163-6215).

[After pick-up]
■If the product you wish to receive a refund for or exchange has a price of USD 800 or higher:

-Non-Korean citizen: cannot be refunded or exchanged

■After-sales service procedure

1)Submit an after-sales service request to the store of purchase or the brand’s call center.

2)Please make sure to bring your warranty to the store along with the product in need of after-sales service.

※Mailed products are not accepted.

*If you wish to return a duty free product that has a price of USD 800 or higher, you must follow the Customs procedure.
*After-sales service may be limited depending on the product and/or the repairs that can be made.
(changing an ornament, adjusting the length of a leather item, design change, etc.)
*After-sales service may require more than four weeks regardless of whether it was paid for or provided free of charge.

50Exchange/ refundQuestionHow can I get a receipt to receive after-sales service, etc. after picking up my product?

ReplyYou can print out a receipt for any picked-up product at “My Hyundai > Orders > Order details.”