Customer Service
- FAQ
- 1:1 Inquiry
- Membership guide
- Duty free guide
- Service guide
- Announcements
- Terms and conditions & managerial guidelines
- Exchange rate search
- Tenant/partner inquiries
FAQ
Total: 62 cases
- 21Product/ brandQuestionWhat requirement(s) do I have to fulfill to receive a complimentary gift?
-
ReplyComplimentary gifts are given only to HDDFS Online members. Non-members are not eligible for complimentary gifts.
Complimentary gifts are provided for purchase amount(s) under the same order number (after applying online/coupon discount).
Complimentary gifts provided by a brand may run out early or be changed depending on the brand’s circumstances.
- 22Product/ brandQuestionCan I purchase a product that appears as sold-out?
-
ReplyA sold-out product cannot be purchased. To purchase it, the sold-out product must first be re-stocked.
You can apply for a re-stocking notification (text message) for a product you are interested in. (Notification may not be available for some products.) - 23Mileage / couponsQuestionIn what order is mileage used/applied?
-
ReplyMileage provided by an event(s) is applied first from the customer’s total of currently-usable mileage. Afterward, mileage is applied in descending order of validity period.
- 24Mileage / couponsQuestionAre there brands that don’t accept coupons?
-
ReplySome brands, according to their respective policies, do not accept coupons.
Coupons are also not permitted for products purchased under a time sale, discounted at 30% or higher, with a flat price, in certain product categories (electronics), or from some brands.
If a coupon can be used for a product, a coupon-shaped icon will appear in the upper left-hand corner.
If multiple products are purchased at once, coupon eligibility will be determined according to the total value of coupon-applicable products. - 25Mileage / couponsQuestionCan I withdraw mileage in cash?
-
ReplyMileage cannot be refunded in cash. If you cancel a purchase, any mileage used for that purchase will be returned to you as mileage. (Only mileage that was valid at the time of use will be restored.)
- 26Mileage / couponsQuestionThe maximum amount of mileage I’m eligible to use is different today from what it was yesterday. Why?
-
ReplyThe maximum amount of mileage a customer can use is determined after the day’s exchange rate is applied to the product’s price.
Depending on the policy of HDDFS Online or the respective brand, the proportion of a purchase amount that can be paid using mileage may vary. Some brands do not permit the use of mileage. - 27Mileage / couponsQuestionCan I use two downloaded coupons at the same time?
-
ReplyOnly one coupon can be used per order or per product. (There is no limit on coupon use in the event of multiple orders.)
- 28Mileage / couponsQuestionI can’t see one of my coupons in the “Payment” section.
-
ReplyAs coupons cannot be used for a product that is already applied with a discount of 30% or more or is of a certain brand, if you are purchasing such a product, your coupons will not appear in the “Payment” section.
- 29Mileage / couponsQuestionCan I use a coupon and mileage simultaneously?
-
ReplyYes. Please note that coupons cannot be used for a product that is already applied with a discount of 30% or more (after having applied mileage) or for certain brands.
- 30Mileage / couponsQuestionWhere should I go to download coupons?
-
ReplyCoupons that can be used for a purchase will be automatically made visible in the “Payment” section. Coupons that need to be downloaded can be downloaded from the respective event’s page.