Total: 62 cases

51Exchange/ refundQuestionI cancelled my purchase. When will I be refunded?

Reply

The date on which you receive your refund may vary depending on the purchase method used.
If you do not receive your refund within seven business days of cancellation, please contact Customer Service.
HDDFS Customer Service: 02.2163-6215

52Exchange/ refundQuestionHow do I cancel an order before picking it up?

Reply

Pre-pick-up cancellations can be done via HDDFS’ website or Customer Service (02.2163-6215).

If the order’s status is “Order completed,” it can be cancelled immediately. However, if the order’s status is “Being prepared” or “At pick-up location,” you must contact Customer Service to receive instructions on how to cancel it.

Please note that cancellations can be done only per order number. If you want to cancel only one item, you must cancel the entire order and then re-order the remaining items.

53Exchange/ refundQuestionCan I exchange or receive a refund for a product after I’ve picked it up?

Reply

A refund for a product can be provided within 15 days of pick-up (excluding sunglasses brands).

Even if it is within 15 days of pick-up, you will not receive a refund in the event of the following:
1)Product’s value diminished significantly due to its use by the customer, passing of time, or consumption (in part or in full)
2)Product’s value diminished significantly due to the removal of the price tag, damage to the label or product itself, or absence of one or more components.

※If the product looks different from how it was advertised or is defective, it can be refunded or exchanged within three months of pick-up or 30 days of the date on which the customer became (or could have become) aware of such condition.

A picked-up product cannot be exchanged in person. After canceling the purchase, you must receive the new product upon re-entering the country after having departed.

Refund or exchange of products that exceed the $800 limit may only be processed if the purchasing individual returns the product(s) to customs when re-entering the country.

If you have any inquiries, please contact Customer Service (1811-6688).

54Order/ paymentQuestionHow can I pay with a gift certificate?

ReplyOnly Hyundai Department Store gift certificates can be converted into cash points to be used toward a purchase.
For further information on how to convert gift certificates, please see “Customer Service > Shopping Benefits > Converting Gift Certificate to Cash Points.”

55Order/ paymentQuestionI will be departing from Jeju International Airport. Is there anything that I’m forbidden to purchase?

ReplyFlammable items (perfumes, batteries, cosmetics or hairspray, etc.) cannot be purchased because they are not permitted on planes headed to Jeju International Airport. We apologize for the inconvenience.

56Order/ paymentQuestionCan I get a cash receipt for a wire transfer?

ReplyTax law was amended so that, as of February 12, 2019, cash receipts cannot be issued for duty free purchases.

57Order/ paymentQuestionCan non-Koreans make duty free purchases?

ReplyAll non-Korean citizens and ethnic Koreans of foreign nationality may purchase products from HDDFS as long as their departure itinerary is confirmed and they have been issued an e-ticket for such departure.

58Order/ paymentQuestionHow are exchange rates applied?

ReplyPrices are determined according to the exchange rate for the previous day as announced by Seoul Money Brokerage.
Displayed KRW prices are based on the exchange rate for that day.
The amount to be paid (KRW) may change depending on the date of the exchange rate applied.

59Order/ paymentQuestionWhat payment methods do you accept?

ReplyHDDFS Online accepts the following payment methods: [credit card, bankbook-free wire transfer, Alipay,paypal]

60Order/ paymentQuestionHow can I check my purchase?

Reply

Purchase-related information can be viewed at “My Hyundai > Orders.”
If you have any inquiries, you can contact Customer Service (02.2163-6215).