The duty-free product exchange procedures for purchases made on or after July 1, 2026 have been revised as follows.

If you wish to exchange a duty-free product after collecting it, products within the USD 800 duty-free allowance and products that have completed customs clearance through voluntary customs declaration and payment of applicable duties may be submitted for exchange after being brought into Korea.

Customers residing overseas may request an exchange for collected products through international mail.

Exchange requests must be submitted within 15 days from the date the product is collected, and exchanges are available only for unopened items of the same product.

Exchange eligibility is subject to product availability, product condition, brand policies, and Hyundai Duty Free's operating standards. In addition, for exchanges requested due to customer reasons, such as a change of mind, any related costs, including round-trip shipping fees, will be borne by the customer.

If you have any questions, please contact our Customer Service Center at +82 (0) 2-2163-6215.

We will continue to do our best to provide you with a more convenient shopping experience.

Thank you.